• A1 Tuition Academy

    Terms and Conditions

    GENERAL

     

    1. Terms
      1. A1 Tuition Academy Agency (hence referred to as A1 Tuition Academy) provides referral services to parents or students (hence referred to as Customer) requesting for a tutor.
      2. A1 Tuition Academy provides services to you, which are subjected to the following conditions stated in the remainder of this document.
      3. If you visit or use A1 Tuition Academy services, you accept these terms and conditions.
    2. Copyright
      1. All content and graphics on this site belong to A1 Tuition Academy and re-use of the materials without prior permission from A1 Tuition Academy is prohibited.
      2. The materials from this site are available for informational and non-commercial uses provided the content and/or graphics are not modified in any way.
      3. If you wish to use the materials for commercial purposes, please request for permission here, otherwise, no part of the site may be reproduced, transmitted or downloaded and saved.
    3. Links
      1. A1 Tuition Academy may provide links to other World Wide Web sites or resources. As A1 Tuition Academy has no control over such sites and resources, you acknowledge and agree that A1 Tuition Academy is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources.
      2. You further acknowledge and agree that A1 Tuition Academy shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such sites or resources.
    4. Coordinator
      1. A coordinator is a representative from A1 Tuition Academy who serves as a point of contact between customers and tutors.
      2. The coordinator will, to the best of his / her abilities, provide a list of tutor(s) and their rates according to the customer's requirements or preferences in the shortest time possible.

    Tutors Giving Tuition

    1. Registration
      1. Registering as a tutor with A1 Tuition Academy is free. However, A1 Tuition Academy reserves all rights to refuse your application.
      2. Registration requirements:
        1. You must be a Singaporean, Permanent Resident or hold a student pass.
        2. You must be at least 18 years old.
    2. Tutor Account
      1. You will receive an account designation upon completing A1 Tuition Academy's tutor registration process.
      2. Your account is identified by a unique Tutor Id.
      3. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
      4. You agree to
        1. Immediately notify A1 Tuition Academy of any unauthorized use of your password or account or any other breach of security, and
        2. Ensure that you exit from your account at the end of each session.
      5. A1 Tuition Academy cannot and will not be liable for any loss or damage arising from your failure to comply with the terms.
      6. A1 Tuition Academy reserves the right to refuse service, remove or edit content, or terminate accounts.
      7. Tutor whose account has been closed are not allowed to register again.

    Tutor Profile

    1. You understand that you are to fill in all personal information as accurately as possible and will not attempt to mislead customers using A1 Tuition Academy services.
    2. You understand that all information, data, text, photographs, graphics, messages or other materials ("Content"), whether publicly posted or privately transmitted, are the sole responsibility of the person from which such Content originated.
    3. This means that you, and not A1 Tuition Academy, are entirely responsible for all Content that you upload, post, email, transmit or otherwise make available via StarHomeTutor.com.
    4. You are not allowed to post contact details (telephone numbers or website address) in your tutor profile. Failure to comply will lead to the termination of your tutor account.
    5. Qualifications and Certificates
      1. You are to:
        1. Fill in your qualifications and results as accurate and complete as possible.
        2. Present your certificates of qualification on the first lesson to the parent or the use the online certificate storage facility.
      2. A1 Tuition Academy reserves the right to request copies of your original certificates for verification.
      3. You can should the online certificate storage facility available in your A1 Tuition Academy account to store scanned copies of your certificates.
      4. Only verified certificates will be given qualification rating.
      5. A1 Tuition Academy reserves the right to change the rating scheme to better meet the needs of customer.
      6. The certificate images are not available publicly. A1 Tuition Academy will present the certificate images compiled in PDF format to the customer after you have been assigned for the first lesson.
    6. New Request
      1. A1 Tuition Academy makes a list of current requests available to you online.
      2. You can indicate your interest in the tuition request but being shortlisted for assignment is subjected to the customer's requirement and preference.
    7. Receiving SMS
      1. A A1 Tuition Academy account entitles you to receive free SMS broadcasts of tuition requests and first lesson reminders.
      2. You can turn off SMS broadcast by updating your account status to 'Busy'.
      3. If you do not respond to more than 10 SMS consecutively, your account status will be set to 'Busy' automatically.
      4. A1 Tuition Academy does not guarantee that you will receive SMS broadcasts, as it is dependent on your profile write-up, tutor rating and customer's preference.
      5. A1 Tuition Academy does not guarantee that you will receive the tuition assignment after you receive and respond to the SMS broadcast.
    8. First lesson and Assignment
      1. A representative from A1 Tuition Academy (hence referred to as Coordinator) will inform you to call the customer before the first lesson begins. You are expected to contact the customer before the first lesson for re-confirmation of the tuition information.
      2. Upon confirmation of the tuition assignment, failure to turn up for the first lesson or any other reasons caused by you resulting in the cancellation of the assignment will lead to the termination of your tutor account. This will be evaluated on a case-by-case basis.
      3. You will receive an SMS reminder with the address and time of the lesson one day before the lesson begins.
      4. If you have not uploaded your scanned certificates to our online certificate storage facility, you need to bring your original certificates on the first lesson.
      5. The customer or the coordinator will inform you if the tuition lesson will be continued.
    9. Cancellation of assignment
      1. There is no contract between you and the customer and there is no commitment to complete a fixed amount of lesson.
      2. The customer can stop the tuition at any time.
      3. There is no trial lesson and you can expect to receive payment for any amount of lessons rendered unless the customer is dissatisfied with the lesson.
      4. If the assignment is cancelled immediately after the first lesson, A1 Tuition Academy will not levy a commission on you. You are to arrange and collect the first lesson payment on your own.
    10. Commission If lesson is terminated by customer:If cancelled on 1stWe collect 02nd13rd14th25th26th37th38th4If lesson is terminated by tutor:If cancelled on 1stWe collect 12nd13rd1.54th25th2.56th37th3.58th4
      1. A1 Tuition Academy will collect 50% from the first month as commission upon the completion of 4, 8 or 12 lessons (depending on the agreed long-term frequency of the tuition assignment).
      2. The first month's fee is based on the first 4-weeks of active lessons and is not based on the calendar month.
      3. If any lessons are cancelled during the first 4 weeks, the commission amount remains unchanged based on the agreed long-term frequency. Example: During the 4 weeks of 8 lessons, 1 lesson was cancelled due to holiday. A1 Tuition Academy will still collect the commission based on 8 lessons and not 7 lessons.
      4. The change in frequency has to be stated clearly by the customer and tutor before the completion of 4 weeks.
      5. A1 Tuition Academy is not liable for the changes that are unforeseen and uninformed.
      6. If the change has been stated, the commission will be negotiated based on long-term frequency. Coordinators will generally lower the commission if the frequency is to be reduced after the first month, or increase the commission amount based on the second month's frequency if the frequency is increased thereafter.
      7. For any assignments which are agreed to be conducted for less than 8 weeks prior to the confirmation of the assignments, A1 Tuition Academy will collect 25% instead of 50% from the first 4-weeks of lessons
      8. If the assignment has not been confirmed as a short-term (8 weeks or less) assignment, the commission collected will follow this table for any cancellation before the first month is completed:
      9. For more than 8 lessons, we collect 50% of the first month or follows previously agreed commission charges before first lesson.
      10. A1 Tuition Academy do not allow the collection of upfront payment from the customer on the first lesson.
      11. A1 Tuition Academy do not allow the commission to be collected in instalments.
      12. A1 Tuition Academy tries to be fair to the tutor and will look into exceptions.
      13. Any attempt to skip payment of the commission; failure to pay for the commission or unreasonable demands will result in the termination of your tutor account and you will be barred from future registration.
    11. Conduct of Tutor
      1. Although A1 Tuition Academy has no jurisdiction over the conduct of the tutors, penalties will imposed on tutors who display poor conduct.
      2. Areas where conducts are monitored:
        1. Punctuality. Tutors who are late for the first lesson will have their account closed. If complaints on being late frequently and leaving before the lesson is completed are received, there will be penalties on the tutor's rating.
        2. Responsibility. Tutors who stopped tuition without informing the customer through the phone or in person will have their account closed. SMS or emails are not considered as a means for informing the customer.
        3. Professionalism. Tutors have to concentrate on the lesson at hand. Ratings will be deducted based on the severity of the complaints from the customer.
        4. Dressing. Tutors should dress appropriately for the lesson. Although A1 Tuition Academy do not impose penalty on inappropriate dressing, customer has the right to reject a tutor based on their dressing.
      3. All complaints lodged against the tutors will evaluated on a case by case basis and tutors will be given a chance to dispute the complaints.
    12. For Tutors under the A1 Tuition Academy Pro Scheme
      1. In addition to the above Terms and Conditions applicable to all tutors, you agree to:
        1. Keep your online personal schedule as updated as possible.
        2. Update the tutee's progress regularly.
        3. Provide scanned images of a reasonable resolution for all your relevant certificates.
        4. Collect testimonials from current or past customers.
        5. Provide accurate and genuine information on your qualifications and teaching experience.
        6. Have your photo displayed in the A1 Tuition Academy Pro.
        7. Allow representatives from A1 Tuition Academy to validate your testimonials with your current or past customers.
        8. Allow a write-up of yourself written by representatives from A1 Tuition Academy based on details of a face-to-face interview to be posted on A1 Tuition Academy Pro
        9. Allow 50% of the fees for the first month to be levied as commission. The first month's fee is based on a 4-week calculation and is not based on the calendar month. The percentage of commission is non-negotiable.
        10. Decline taking up future assignments from other tuition agencies.
        11. Pay a one-time registration fee of $60.00 for the provision and maintenance of your A1 Tuition Academy Pro account.
        12. Provide tuition service to customers to the best of your ability
        13. A1 Tuition Academy reserves the rights to terminate and/or refuse extension of your Pro account validity if you are deem to be unbecoming of a A1 Tuition Academy Pro.

    Customers Requesting Tutors

    1. Tutor Database
      1. A1 Tuition Academy attempts to be as accurate as possible. However, A1 Tuition Academy does not guarantee that the description of the tutor is accurate, complete, reliable, current, or error-free.
      2. A1 Tuition Academy provides the tutor database for online sorting and filtering as it is.
    2. Availability of Preferred Tutors Availability of A1 Tuition Academy Pro
      1. The 'Add to My Tutors' function only serves to provide customers with a means of indicating their preferred tutors.
      2. The availability of preferred tutors is subject to the tutors' schedule. A1 Tuition Academy does not guarantee that the customer will be assigned his / her preferred tutor(s).
      3. A1 Tuition Academy does not guarantee that the customer will be assigned his / her preferred tutor(s) even if the tutor has indicated availability in his /her online schedule for the selected timeslots.
    3. Tuition Rates for Normal Tutors Tuition Rates for A1 Tuition Academy Pro
      1. The rates stated on StarHomeTutor.com are obtained based on tutors' recent quotations and therefore should only serve as a guide. Tutors charge different rates depending on their qualifications and experience.
      2. The rate table is divided into three different categories of undergraduates, full-time tutors and teachers. The rate stated is fairly accurate as it is based on the current market rates and is reviewed frequently.
      3. The rates stated for A1 Tuition Academy Pro varies amongst individual tutors and are obtained based on the tutors' qualifications and relevant experience.
      4. These rates are non-negotiable for the first month.
      5. A1 Tuition Academy reserves the right to amend the rates stated on A1 Tuition Academy Pro at any time.
    4. Place of Tuition
      1. The assigned tutor will teach at the residence of the customer by default unless otherwise indicated by you and you are to provide a reasonable environment for the conduct of lessons.
    5. First Lesson
      1. You are required to check the credentials and certificates of the tutor on the first lesson if the scanned copy is not available on our site.
      2. It is your responsibility to ensure that the tutor's credentials and qualifications are satisfactory.
    6. Termination of Service or Change of Tutor
      1. If you are not satisfied with the tutor, you can change the tutor with no additional charge.
      2. There is no obligation or contract to complete a fixed number of lessons.
      3. You need to pay the tutor for the number of lesson given prior to termination.
    7. Tuition Rate
      1. Tutors are not allowed to change the tuition rates for the first month.
      2. You should inform A1 Tuition Academy immediately if the tutor tries to re-negotiate the tuition rates.
      3. The tutor may re-negotiate the tuition rates after the first month but you can request for a change of tutor.
    8. Service Provided
      1. A1 Tuition Academy does not guarantee improvements in the tutee's grades.
    9. Payment
      1. A1 Tuition Academy levies a commission from the tutor which is 50% of the fees for the first month or 50% of the amount of the lessons given if the service is terminated before completion of the first month.
      2. A1 Tuition Academy will collect the commission charges from you and will issue a bill by mail or email after the second week of lessons.
      3. You have two weeks to make payment from the date the bill is sent.
      4. You can pay the tuition commission by: (1) Cheque, (2) ATM funds transfer or (3) Internet Banking. Details of the payment will be made available in the bill.
    10. Typographical Errors in Bill
      1. In the event you received a bill with incorrect figures due to typographical errors, A1 Tuition Academy will cancel the bill and void the billing information.
      2. You will receive a new bill for the correct amount.
      3. If you have made payment before the bill was cancelled, A1 Tuition Academy will refund you or collect the extra amount if any.

    Affiliate, Partners, Referrals Program

    1. Registration
      1. Registering as a partner or affiliate with A1 Tuition Academy is free. However, A1 Tuition Academy reserves all rights to refuse your application.
    2. Partner and Affiliate Account
      1. You will receive an account activation email with aa unique Partner ID upon successful registration.
      2. A1 Tuition Academy reserves the right to refuse service, remove or edit content, or terminate accounts.
      3. Partner or Affiliate whose account has been closed is allowed to register again.
      4. A1 Tuition Academy will disable your account if there is no request being referred by you in the last 60 days.
    3. Customer Referral
      1. A1 Tuition Academy mandates all partners and affiliates to submit the tuition requests with actual customer data as detailed as possible.
      2. A1 Tuition Academy reserves the right to deny attending to any requests with insufficient details provided by the partners and affiliates.
      3. A1 Tuition Academy will regard any requests referred under your Partner ID as referral requests even if the customers are our existing customers. However, for any subsequent requests submitted by the customers directly to our system, these requests will not be considered as referral requests.
      4. If you are the customer who wants to engage a tutor, the request you are submitting under your Partner ID will not be considered as a referral request.
    4. Payment
      1. A1 Tuition Academy will collect the commission from the customers directly and will credit the agreed percentage of the commission to your account balance.
      2. A1 Tuition Academy will payout to your bank account on monthly basis only when you have $100 or more in your account balance.

    ​​Disclaimer on Limited Liability

    1. THIS SITE IS PROVIDED BY A1 Tuition Academy ON AN "AS IS" AND "AS AVAILABLE" BASIS. A1 Tuition Academy MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE.
    2. YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, A1 Tuition Academy DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
    3. A1 Tuition Academy DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM STARHOMETUTOR.COM ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
    4. A1 Tuition Academy WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
    5. YOU EXPRESSLY UNDERSTAND AND AGREE THAT: 

     

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By accepting the Privacy Policy and the Terms of Use in registration, you express consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy. All information will be kept strictly confidential for internal usage.

A1 Tuition Academy will use information collected from both tutors and clients to faciliate the tutor matching process and in no circumstance will said information be used in any areas apart from its intended use.
 

Disclaimer:
A1 Tuition Academy will not act as an arbitrator or mediator for any conflicts or disagreements that arise between the tutor and the student. However, we are always prepared to offer our views and suggestions. In addition, A1 Tuition Academy will not be liable for any indirect, special or consequential damages arising in connection with the use of the website.

In addition, A1 Tuition Academy will not be liable for any indirect, special or consequential damages arising in connection with the use of the website.

Information We Collect and Use

Computer Information (Client-Side)
A1 Tuition Academy collects personal information when you register with A1 Tuition Academy, when you use A1 Tuition Academy services, and when you visit A1 Tuition Academy pages.
A cookie is a piece of data stored on the user's computer tied to information about the user. At A1 Tuition Academy, we use session ID cookies that terminate once users close the browser.
A1 Tuition Academy automatically receives and records information on our server logs from your browser, including your IP address, session ID, the pages you visited and the time these pages were visited. A1 Tuition Academy uses information for the following general purposes: to customize the content you see, fulfill your requests for services, improve our services, protect you against frauds, and conduct research.

Geographic/ Geospatial Information
A1 Tuition Academy collects geographic information such as your address or postal code.
For tuition request, A1 Tuition Academy display the location of the request on a map (e.g Google Map) without personal information attached to it.
In some situation, an address or geographic location itself may uniquely identify a person. To prevent this, A1 Tuition Academy randomly reduce the accuracy of all locations by 1 sq km.
Displaying the location on a map requires the use of geographic coordinates (e.g. Geocode). The process of translating an address to a geocode is known as geocoding. A1 Tuition Academy uses Google Map for geocoding and submits only the street name of the address to them to attain the geocode.

Customer
A customer is a person who registers and makes a request for a tutor with A1 Tuition Academy.
When a customer makes a request, the subject(s) and frequency of tuition lessons are broadcasted to prospective tutors.
If a tutor accepts the request of the customer, the customer's name and address are made known to that tutor.

Tutor Account Information
A tutor is a person who registers and maintains an account with A1 Tuition Academy.
When you register as a tutor we ask for information such as your name, email address, telephone number, gender, occupation, qualification, and subjects you are interested in teaching.
Once you register with A1 Tuition Academy and sign into our services, your session ID is linked to your A1 Tuition Academy account and you are not anonymous to us.

Employee or Prospective Employee
Your private information is known only to the manager and this information cannot be revealed without prior permission from you.

Private information are stated explicitly in our system and marked as confidential on documents.
Information from prospective employees, such as job applications and resumes, disclosed to us are classified as confidential.

What this Privacy Policy do not cover

A1 Tuition Academy does not rent, sell, or share personal information about you with other people or companies except to provide products or services you have requested, when we have your permission, or under the following circumstances:
Legal Disclaimer

Though we make every effort to preserve users' privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

Business Transitions
In the event A1 Tuition Academy goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users' personal information will, in most instances, be part of the assets transferred.
In this event, A1 Tuition Academy will notify you before information about you is transferred and becomes subject to a different privacy policy.

Confidentiality of Information
We limit access to personal information about you to our employees to provide products or services to you or in order to do their jobs.

Changes to this Privacy Policy
A1 Tuition Academy may update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the email address specified in your A1 Tuition Academy account and by placing a prominent notice on our site.
If you have any question or suggestion regarding our privacy policy, feedback to us using our contact us form.